1. Why am I getting a "Quarantine Report"?
2. We (CFWebmasters.com) have always employed some means of protecting our customers from viruses and SPAM.  Up until recently those means meant blocking or deleting offending mail before it ever reached your inbox.  From time to time a legitimate message was caught by accident and deleted without your knowledge.  These legitimate messages are called "False Positives" and we always want to keep those mishaps to a minimum. Because of this, we found it difficult to increase the scanning level which would have increased both the SPAM catch rate and the possibility of increased false positives.  We implemented the "Quarantine Report" in order to avoid accidentally deleting the false positive messages.  Now you have the opportunity to review and release those messages before they are deleted.  This allows us to increase the scanning and block a lot more of the junk mail that was getting through.
    
3. That's not SPAM!  It's a friend of mine.
4. From time to time our SPAM scanners will pickup mail that really isn't spam.  This is referred to as a "False Positive" and is normal.  The best thing to do when this happens is to add the person to your white list.  This makes sure that their email isn't caught again in the future.  The easiest way to do this is to release the "SPAMMY" message by clicking on the release link in the quarantine report.  It will open up Internet Explorer and then tell you the message has been released from quarantine.  Just underneath that message is a link that says "add this email to my white list".  Click on that and they will be added.
    
5. Do I have to delete the messages that have been blocked?
6. No, not at all.  In fact, if you leave them alone they will disappear on their own.  Beside every message is an "Expiry" column which is measured in days.  When the "Expiry" reaches 0 it will be deleted automatically.  The amount of mail in your quarantine does not affect the performance of your mailbox and can be faithfully ignored if you wish.
    
7. Can I turn off the Quarantine Report?
8. Yes.  There are two ways you can turn off the Quarantine report.  When you receive your daily report there is a sentence in the first section of the report that will allow you to "click here" to disable the report.  You can also log onto your webmail at http://mail.cfwebmasters.com/webmail and then click on the "Settings" tab.  To your left will be an option that says "Reporting".  When you are in the reporting options, just uncheck the box beside "generate reports every X days".
    
9. I accidentally turned off the Quarantine Report, how can I turn it back on?
10. You can log onto your webmail at http://mail.cfwebmasters.com/webmail and then click on the "Settings" tab.  To your left will be an option that says "Reporting".  When you are in the reporting options, just check the box beside "generate reports every 1 days". Your report will come back the next morning.
     
11. Why am I getting so many viruses in my report?
12. Surprisingly enough, you are not getting more viruses now than you did before.  You are just seeing them now.  Previously we blocked them outright and deleted them before they got to you, now they show up in the Quarantine report.
     
13. Can I access my Quarantine any other way?
14. Sure!  The Quarantine report that is emailed to you every day is just a snapshot at 4am in the morning.  You can always access the quarantine folder and see what is in the quarantine at any time by logging onto webmail and then clicking on the quarantine tab at the top.
     
15. What happens when I release a message?
16. When you release a message from the Quarantine it takes about 5 minutes before it will show up in your inbox.  There is a trick though.  Your inbox is usually organized by date/time and the most recent messages always appear at the top.  The released message will have the original date/time. When it comes into the inbox it will not show up at the top, but in sequence with the other messages from the previous day. You will more than likely have to scroll down a bit to find the message.
     

 

1. How can I make sure someone's email always gets through?
2. When you release a message from the Quarantine you will be asked if you want to "Whitelist" the address.  When you "Whitelist" the email address it will make sure that no mail from that email address is scanned for SPAM again (although virus scans will continue).  From that point forward their email will ALWAYS get through.
    
3. What is a "Whitelist" and a "Blacklist"?
4. A Whitelist is a list of email addresses that you allow to pass through the email system without being scanned for SPAM.  You can add an entire email address(bubba@cfwebmasters.com) or an entire company by using a * anywhere in the address; as an example *@cfwebmasters.com will make sure the entire companies email from cfwebmasters.com will get through.  A Blacklist is the exact opposite and will block ALL mail from that email address regardless of content.  Blacklists also support wildcards (*).
    
5. How can I access my Whitelist and Blacklist?
6. You can always access your white and black lists by logging into webmail and clicking on "Settings" at the top.  Options for your White and Blacklists will then be located to the left.
    

 

1. Can I turn off the Spam Blocking?
2. Yes!  You can turn it off for your email address, or your entire company (if you are the email administrator).  You can also control how much blocking you want.  By default we set it to the highest level, you can lower or remove blocking by logging into webmail and clicking on "Settings" at the top, then selecting "Anti-Spam" to the left.
    
3. Can I turn off the Virus Scanning?
4. Although we would never recommend it, you can turn off the virus scanning by logging into webmail and clicking on "Settings" at the top, then selecting "Anti-Virus" to the left.
    
5. Do I still need a virus scanner on my computer?
6. Yes! Yes! Yes!  It is always a good practice to have your own virus scanner on your computer and always up to date.  Although our system protects you from email borne viruses it can't protect you from someone bringing one in manually via diskette or from downloading a virus off of a website somewhere.
    
7. What if I am still getting a lot of SPAM?
8. Let us know!  We will be more than happy to take a look at what you are getting and try to configure your account to reduce your unwanted email.
    

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